A well-presented, well-mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving customers’ technical problems via telephone, e-mail and one to one communication. I have a proven track record of successfully finding and solving the root causes of IT related problems.
I have qualification in Computer Operations & Engineering,Call Centre Operations,Designing & Implementing Telecommunication Networks,As well as CompTIA A+ & Network+ Certification.
I HAVE SOUND INTERPERSONAL AND COMMUNICATION SKILLS, HIGH STRESS TOLERANCE, DECISIVE DECISION MAKING, PROBLEM SOLVING, STRONG ATTENTION TO DETAILS AND ACCURACY. DEMONSTRATE A POSITIVE, PROACTIVE, FLEXIBLE AND ENTHUSIASTIC APPROACH TO WORK. INNOVATIVE SELF-MOTIVATOR AND BE ABLE TO WORK INDEPENDENTLY AND AS A TEAM. ALWAYS WILLING TO ACCEPT FURTHER RESPONSIBILITIES AS MAY BE REQUIRED.
Expecting a Favorable Reply, Sincerely, Charles