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ITIL v3 Foundation CBT Nugget Video Training for Sale

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ITIL v3 Foundation CBT Nugget Video Training for Sale

CBT Nuggets ITIL Foundations

ITIL® Foundations

This ITIL® training with Chris Ward covers the IT infrastructure library (ITIL®) that’s ideal for use by large IT departments, including topics such as the service lifecycle, service operations, and more!

1. ITIL® - Foundations Introduction (10 min)

2. ITIL® Foundations - Terminology (15 min)

3. ITSM and Services (11 min)

4. Processes and Functions (13 min)

5. Service Lifecycle (13 min)

6. Service Strategy - Introduction (14 min)

7. Service Strategy - Service Packages, SLPs, and Assets (13 min)

8. Service Strategy - Service Portfolio Management (12 min)

9. Service Strategy - Financial Management for IT (15 min)

10. Service Strategy - Business Relationship Managment (14 min)

11. Service Design - Introduction (10 min)

12. Service Design - Supplier Management (12 min)

13. Service Design - Service Level Management (14 min)

14. Service Design - Service Catalogue Management (10 min)

15. Service Design - Availability Management (16 min)

16. Service Design - Capacity Management (13 min)

17. Service Design - Information Security Management (11 min)

18. Service Design - Design Coordination and IT Service Continuity Management (13 min)

19. Service Transition - Introduction (11 min)

20. Service Transition - Transition Planning and Support (11 min)

21. Service Transition - Change Management (12 min)

22. Service Transition - Knowledge Management (11 min)

23. Service Transition - Service Asset and Configuration Management (13 min)

24. Service Transition - Release and Deployment Management (17 min)

25. Service Transition - Review (13 min)

26. Service Operations - Overview (12 min)

27. Service Operations - Service Desk Function (17 min)

28. Service Operations - Technical, Application, and IT Operations Management Functions (10 min)

29. Service Operations - Incident and Problem Management (20 min)

30. Service Operations - Event and Access Management (15 min)

31. Service Operations - Request Fulfillment (11 min)

32. Continual Service Improvement (14 min)

33. ITIL® Exam Cram (8 min)

Shipping Options

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Standard Postage or Speed Service Courier (addition fee for postage applies)

Courier (additional amount to cover courier applies)

Published: Nov 30, 2016

R400

ITIL v3 Foundation CBT Nugget Video Training for Sale

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