the OLX website, the OLX mobi site, the OLX mobile application or the services provided by OLX.
the the OLX website, the OLX mobi site, the OLX mobile application or the services provided by
OLX you are
Policy, that will
you under the
To the extent that the Consumer Protection Act, No 68 of 2008 applies, we have a duty to point
important provisions and reasons why they are important are set out below. It is also very
important that you
read all of these sections carefully and not just what we say below.
- Limitation of risk, legal responsibilities and liability. Sections A, C, D, F and G
because they limit and exclude obligations, liabilities and legal responsibilities that we may
otherwise have to you. As a result of these Sections, your rights and remedies against us and
these other persons and entities are limited and excluded. These Sections also limit and
exclude your right to recover or make claims for losses, damages, liability or harm you or
may suffer. These Sections also state that you know and accept that the Internet is not
absolutely secure and there is a risk that your Personal Information will not be secure when
transmitting over the Internet.
- Assumption of risk, legal responsibilities and liability by you. Sections A, B, E and
important because you take on risk, legal responsibilities and liability. As a result of these
Sections, you may also be responsible for claims and other amounts. You will also be
responsible for, and you accept, various risks, damages, harm, and injury which may be suffered
by you and others for what is stated in these Sections. In these Sections, you also waive your
rights, and as a result, we may not have to perform our duties and you may not become aware of
information that you may need to protect yourself.
website accessible at
www.olx.co.za, or our mobile site accessible at m.olx.co.za , or the software application made
available by us for mobile
devices ("OLX App") and associated services and tools, where users may engage in
activities such as creating a profile,
posting or viewing online classifieds listings, entering into transactions with other users,
exchanging messages and
performing a host of associated functions (the "Service"). Our website and our
mobile site and the OLX App are
In all cases we shall comply with
applicable provisions of data protection law in the jurisdictions where we operate. This Privacy
Policy is subject to the
laws of the Republic of South Africa.
By accessing the Website or using
and you provide us
with your express consent and agreement that we may collect, get, receive, record, organise,
collate, store, update,
change, retrieve, read, process, use and share your Personal Information in the ways set out in this
When we do one or more of these actions with your Personal Information, we are
"Processing" your Personal
The term "Personal Information" refers to your private information, such as your
name and surname, age, date of birth,
contact details (e.g. your home address, postal address, e-mail address or phone number), physical
media account details, profile pictures, and other information defined as "personal
information" in laws.
You are not allowed to make any use of the Website or the Service if you do not agree to this
you do not agree to
You should be aware that when you click certain links on our Website or within the OLX APP you could
be directed to
other companies’ properties outside of our hosted environment where the information collected is
outside of our direct
information obtained from you by
these third parties in those contexts.
A. INFORMATION WE COLLECT, RECEIVE AND HOST
B. IP ADDRESS, COOKIES & MOBILE IDENTIFIERS:
- Account and Profile Information: When you use our Services we may require and use certain
information such as a valid email address and password. In addition, users may create a profile that
includes information such as their location, first and last name, gender, phone number, interests and
associated information, including social media details, geographical location, interests, photographs,
images, files, comments, user posts or other material they may wish to upload ("Content"). In certain
circumstances users may also contact one another via their profiles. Any information users share in
publicly-available profiles is their own responsibility. You should carefully consider the risks of making
certain personal information, particularly information such as address or precise location information,
publicly available. Where a user has decided to login to our site using a third-party authentication service
such as Facebook Connect, we may also receive additional profile or other information authorised by that
third party provider.
- Listings and Transactions: We may host the information, including Personal Information and contact
information, valid contact information and password necessary to provide our Services. Much of the same
information used to create an account or profile may be required to post a listing. Any information users
share in listings is their own responsibility. Like with profiles, users should carefully consider the risks of
making certain personal information, particularly information such as address or precise location
information, publicly available in a listing.
- Games, Advertising and Promotions: We may collect Personal Information such as your name and
contact information when you participate in games, quizzes or other marketing promotions we sponsor on
our site or on third-party sites. We may also process information related to the effectiveness of our
advertising campaigns, including what ads are viewed and clicked either on our network or on third-party
- Customer Care: When you contact our customer care department, we may collect the Personal
Information necessary to fulfil your request and to contact you for follow up as needed. We may also
contact you using existing account contact information you provide to us for this purpose. We may also
collect other information about our communications with our users, for example any user support requests
that our users make or any feedback that our users provide to us.
- Website and Mobile Data: We may automatically receive and log information on our servers from your
browser or device including your IP address, software and hardware attributes, pages that you request,
mobile identifiers, information about app usage, and other device or systems-level information. This can
occur on our Website, the OLX App, or on third parties’ services.
- Consolidated Information and User profiles: We may also consolidate, compare and compile Personal
Information we have about you and other users with Personal Information about you and other users that
we lawfully obtain from business partners or third parties.
C. USE OF THIS INFORMATION
We may collect certain information through technology like cookies, pixels and local storage (like on your
browser or device). Cookies are small text files that store information on your computer, mobile phone or
other device locally. Pixels are small images that are part of codes on webpages that do things like allow
another server to measure viewing of a webpage and often are used in connection with cookies. The
code tracks if and when (and on which page) a pixel is loaded to indicate that a user has engaged with a
specific screen or portion of a screen.
With the help of cookies, the web server can save, for instance, preferences and settings on the user’s
computer, mobile phone or other device which are then automatically restored on the next visit. Or to put it
another way, the cookies are used, among other things, to make the use of the Website more user-
friendly so that, for instance, you do not have to repeat the log-in process when you visit again. We use
both persistent cookies and session cookies. Whereas persistent cookies remain on your computer for a
longer period of time, session cookies are automatically deleted when the browser window is closed.
We may allow third parties such as advertising or analytics providers to collect information using these
types of technologies directly on our Website or from our mobile application. The data that they collect is
D. INFORMATION SHARING
- To provide our Services we may use the information we collect and host for the following general
(i) to provide customer services, including to create and manage user accounts, to resolve technical difficulties and to enable features;
(ii) to customize offers and experiences, including advertising on our properties or third parties’ properties;
(iii) to monitor general and individual user activity, such as keyword searches, postings and transactional activity, and to manage traffic on the Website;
(iv) to contact our users, including for service matters, customer care or permitted marketing communications via any available communications channels;
(v) to undertake research initiatives and to perform analytics to improve our services; and
We may retain information that we collect and observe on our network only for as long as is required to
fulfil the above business objectives.
E. USER CONTROLS
We may share information we collect with our affiliates (an affiliate is (i) any company which controls OLX
from time to time; or (ii) any company which is controlled or owned by OLX from time to time, or (iii) any
company commonly controlled or owned with OLX from time to time; or (iv) any entity forming part of
OLX's group of companies jointly offering the Service from time to time). These affiliates may be located in
another country. These affiliates may only process and use this information to assist us for purposes
We do not share Personal Information about our users with non-affiliated third parties unless we have our
users’ specific permission to do so, or in the following circumstances:
We may use third-party service providers to assist in offering aspects of our Services, in which
case they shall have no authority to independently use any Personal Information they process on
We reserve the right to share information with private or public authorities that will enable us to
fight fraud and abuse on our network, to investigate suspected violations of law, or to fight any
other suspected breach of our terms of service.
We may share Personal Information with government authorities as required by applicable law.
As a matter of policy we do not rent or sell Personal Information about our users with non-affiliated third
parties unless we have our users’ specific permission to do so. In the event that our business or a division
of our business is reorganised or sold and we transfer all or substantially all of our assets to a new owner,
your Personal Information may be transferred to the buyer to enable continuity of service.
We may share certain non-personal information (data that does not identify our users individually) with
third-party service providers, trusted partners or approved researchers in order to better understand what
advertisements or services may interest you, to improve the overall quality and effectiveness of our
Services or their services, or to contribute to academic research that we believe is of broader social
Access, Correction and Deletion: For users that have created an account or listing with us, you can
access, correct or delete your Personal Information by writing to us at the following address:
firstname.lastname@example.org or email@example.com. You are responsible for keeping the data you provide or post on
our network accurate. If your account was created through an identity provider (e.g. Facebook Connect)
you may also disable or change the account information through the settings offered by the identity
provider (e.g. on Facebook.com).
Third Party Choice: Certain third parties active on our site, e.g. Google Adwords, give you the ability to
opt out of their collection and use of information for interest-based advertising. You can visit
http://www.youronlinechoices.com. or http://www.networkadvertising.org to learn more about this practice
and to exercise choices over how this type of information may be collected and used.
Cookies: Most major desktop and mobile web browsers (eg Safari, Firefox, Internet Explorer, Chrome,
Opera) provide controls that allow you to limit or block the setting of cookies on your systems. Note that
disabling cookies in your browser for either first-party domains (the sites you actively visit) or third-party
domains (companies other than those you directly visit on the Web) may result in decreased functionality
in certain instances.
All information we collect is protected by reasonable technical means and reasonable security procedures in
order to prevent unauthorised access or use of data. Our affiliates, trusted partners and third-party service
providers have committed to manage the information in accordance with our requirements for security and
privacy. Unfortunately, the transmission of information via the internet is not completely secure. Although we try
protect your Personal Information, we cannot guarantee the security of your information in the course of its
G. CHANGES TO THIS POLICY
declared by a court of competent jurisdiction or other competent authority to be unlawful, invalid or unenforceable
for any reason or in any jurisdiction, then it will, to the extent that it is unlawful, invalid or unenforceable, be
I. CONSUMER PROTECTION ACT AND ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT
") or the Electronic
Communications and Transactions Act, 25 of 2002 ("ECTA
") or Protection of Personal Information Act, 4 of 2013
necessary, to ensure that the provisions of the CPA, ECTA and POPI are complied with.
J. CONTACT INFORMATION
- limits or exempts OLX or any person from any responsibility or liability (including, without limitation, for
any loss directly or indirectly attributable to the gross negligence or wilful default of OLX or any other
person, or that of any person acting for or controlled by OLX or any other person) to the extent that the
law does not allow this; or
- requires you to assume risk or responsibility or liability (including, without limitation, for the kind of loss
referred to above) to the extent the law does not allow this; or
them to be excluded.
Questions about this policy can be directed to firstname.lastname@example.org